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Showing posts with label Upwork Customer Service Test. Show all posts
Showing posts with label Upwork Customer Service Test. Show all posts

Customer Service Upwork Test Answers - 2015

Which of the following would be the best thing to say to an irate customer?

b. I'll have to ask my manager to approve what you are asking for

What is a data warehouse?

d. A program that is used to create financial reports

Why do the customers' needs change according to the nature of the situation?

b. Needs are different depending on what the customer values as important under the circumstances

What is the first step in mollifying a customer who has received bad service?

d. Express regrets and promise to provide better service in future

What would be a good opening line in replying to an irate customer's email

c. Thank you for your email, we are sorry to hear about the problem you have