Which of the following
would be the best thing to say to an irate customer?
b. I'll have to ask my manager to approve what you are asking for
What is a data warehouse?
d. A program that is used to create financial reports
Why do the customers' needs
change according to the nature of the situation?
b. Needs are different depending on what the customer values as
important under the circumstances
What is the first step in
mollifying a customer who has received bad service?
d. Express regrets and promise to provide better service in future
What would be a good opening line in replying to an irate customer's email
c. Thank you for your email, we are sorry to hear about the problem you
have
