1.
A(n)___________________ serves as the main point of contact for the company by
answering phone calls, taking messages, scheduling appointments and making
travel arrangements.
Answers: •
virtual receptionist
2. Which of
the following statements about Google’s technical and quality guidelines is
true?
Answers: •
Avoid using robots.txt to prevent crawling of search results pages or other
auto-generated pages, even if they don’t add much value for users coming from
search engines
3. Which of
the following allows a user to access their computer or a clients computer via
the Internet?
Answers: •
instant messaging
4. What does
updates to Facebook status resemble most closely?
Answers: •
Posts on Twitter
5. What is
Keyword Density?
Answers: •
The number of times the keyword is used / (DIVIDED BY) the total word count on
the page
6. It makes
sense to charge lower fees for ________________.
Answers: •
simple jobs
7.
A(n)_________________ is a short summary used to describe a product, service or
business that can be delivered within the short span of time.
Answers: •
marketing pitch
8.
_________________ provides instant messaging services.
Answers: •
Skype
9. What is
meant by “micro-blogging”?
Answers: •
Blogs with limited individual posts, limited by character count typically
10.
____________________ is the use of shared resources, information and software
over the Internet rather than locally on a computer or other device.
Answers: •
Cloud computing
11. Work
invoices should ______________________.
Answers: •
all of the above
12. Virtual
Assistants must protect all confidential information that they obtain while
working with clients due to ___________________.
Answers: •
Ethics
13.
________________________ is a mobile or remote work-environment equipped with
telecommunication links and basic office furniture, but without a fixed office
space.
Answers: •
Virtual office
14. Fraud,
breach of fiduciary duty, misrepresentation and unethical acts such as using a
client’s confidential information to compete against them are known as
___________.
Answers: •
privacy issues
15. Which of
the following uses videos as the presentation medium?
Answers: •
Vlogs
16. What is
Anchor Text?
Answers: •
It is the visible text that is hyper linked to another page
17. An
effective communicator should never ___________________.
Answers: •
use every day language
18. 10
people do a web search. In response, they see links to a variety of web pages.
Three of the 10 people choose one particular link. That link then has a
__________ click through rate.
Answers: •
30 percent
19. A good
way to combat procrastination is to prioritize a daily task list on the basis
of ________________________.
Answers: •
ordered list
20. Virtual
assistants should always ______________________.
Answers: •
immediately correct any mistakes
21. Search
engines do not index some common words (such as “or”, “and”, “when”, and “in”)
within the webpage. What are these common words called?
Answers: •
Stop words
22.
_________________ provides basic information including a list of the services
you intend to provide and their prices.
Answers: •
Marketing plan
23. What is
a “vlog”?
Answers: •
Video Blog
24.
_________________ programs are advanced text editing applications that support
additional formatting features to allow for more sophisticated documents.
Answers: •
Spreadsheet
25.
_______________ is a good place for virtual assistants to advertise their
services.
Answers: •
websites
26. A
_______________ is a business set up by law to act as a single person.
Answers: •
sole proprietorship
27. The
_____________ of a website is very important.
Answers: •
all of the above
28.
Measuring the strengths, opportunities, weaknesses and threats of an
organization is known as ____________________.
Answers: •
competitive analysis
29.
__________________ is used to send and receive funds from around the world.
Answers: •
PayPal
30.
A(n)___________________ is a legal contract that defines the confidential
information and knowledge that the parties wish to share with one another, but
also want to be restricted from any other third parties outside the contract.
Answers: •
privacy policy
31. All of
the following are social bookmarking sites except ____________________.
Answers: •
Digg
32. VoIP
services cannot be used for ______________________.
Answers: •
sending faxes
33. A
package of information about a business that is given to new clients is called
a _______________________.
Answers: •
marketing letter
34. Which of
the following is a designation given by the state of residence rather than a
federal tax entity?
Answers: •
sole proprietorship
35. Why is
it important to have a company blog hosted on the company web domain versus a
third party blogging site?
Answers: •
Search engine rankings will include hits on the blog as part of the overall
website hits
36. Basic
skills that are required to be successful as a Virtual Assistant include
__________________.
Answers: •
all of the above
37. Which of
the following can help to earn more from current customers?
Answers: •
providing additional services
38. When
working for a client it is best to have a(n)__________________.
Answers: •
written contract
39. Delays
in social media communications are due to __________________.
Answers: •
the individual
40. Google
displays up to _____ characters of a webpage’s Title Tag.
Answers: •
60
41. Which of
the following is NOT an instant messaging application?
Answers: •
Windows Live Messenger
42.
_________________ is an online classified ad website where individuals and
businesses can post ads for free, or for a low fee in some categories and
areas.
Answers: •
Craigslist
43. A
_______________ is a set of one or more keys that when pressed trigger a
specific software or operating system action.
Answers: •
keyboard shortcut
44.
___________________ is developing web content in such a way that you will
increase your search engine ranking, making it easier for visitors to find you.
Answers: •
Search engine optimization
45. Which of
the following activities could be looked down upon by Google as per their
quality guidelines?
Answers: •
Loading pages with irrelevant links
46. Which of
the following business structures is most common for home based businesses?
Answers: •
partnership
47. Which of
the following is a great way for virtual assistants to meet and network with
their peers?
Answers: •
Virtual assistant conferences
48. Which of
the following is useful for managing both Facebook posts and Twitter feeds?
Answers: •
HootSuite
49. An
organization should use _________________ for their bookkeeping system.
Answers: •
any of the above
50. What
traditional marketing technique is YouTube closest to?
Answers: •
Television advertising
51. Which of
the following allows users to connect to and monitor up to five social profiles
with a free acount?
Answers: •
HootSuite
52. Press
___________ to paste contents of clipboard.
Answers: •
Ctrl + V
53.
_________________ programs are used to create newsletters and other image based
documents.
Answers: •
Email
54.
________________ is a free online document creation and storage service that
allows you to create and share your work with others online.
Answers: •
Google Docs
55. Which of
the following is NOT a social media platform where users can post their own
tips and reviews?
Answers: •
Angie’s List
56.
____________________ has had many plugins created for popular website platforms
like WordPress and Joomla, apps for smart phones and tablets, and tools for use
with software programs like Excel.
Answers: •
Google Analytics
57. What is
“social media optimization”?
Answers: •
Creating content which easily creates publicity via social networks
58.
A(n)________________ policy covers monetary damage that a client may suffer if
they receive faulty services and protects the service provider in the event
that they are sued.
Answers: •
ethics
59. Which
black hat SEO technique is characterized by a method to deceive search engines,
by detecting the search engine bot and “feeding” it with a different HTML code
than the HTML actually served to users?
Answers: •
Cloaking
60. Creating
a work schedule will help you to _________________________.
Answers: •
all of the above
61.
_________ are the collective values of a company that are used to evaluate whether
the behavior of members of the organization are considered appropriate and
acceptable.
Answers: •
Ethics
62. Which of
these is a benefit of having an organized work flow?
Answers: •
all of the above
63. Press
___________ to search and replace in a word document.
Answers: •
Ctrl + H
64.
___________________ computing is the use of shared resources, information and
software over the Internet rather than locally on a computer or other device.
Answers: •
Cloud
65. Prices
for your services should be ___________________.
Answers: •
low enough for people to hire you
66. VAs
typically calculate approximately _________ of their non-billable time to cover
business duties like paperwork and marketing.
Answers: •
15%
67. What is
meant by the concept of “viral” in social media?
Answers: •
Social media which is spread to viewers by the consumer, growing in popularity
68. ____________________
can free up quite a bit of time that you can turn into billable hours for
clients.
Answers: •
all of the above
69.
__________________ programs are computer applications that create pages with
multiple cells in a grid of rows and columns to resemble worksheets.
Answers: •
Spreadsheet
70. Which of
the following gives you common law protection against others in your state
using the same name?
Answers: •
trademarking the business name
71. The
business image for an organization that caters to entertainers should be
_________________________.
Answers: •
business-like and professional
72. Social
media platforms can be used for __________________________.
Answers: •
all of the above
73. Writing
down a list of daily tasks in the order they need to be accomplished is
a(n)_______________________.
Answers: •
ABC prioritization
74.
________________ are the values that people use to decide whether a particular
action or behavior is considered appropriate and acceptable.
Answers: •
Ethics
75. Which of
the following is a characteristic of social media communications?
Answers: •
all of the above
76. Cloaking
is a controversial SEO technique. What does it involve?
Answers: •
Hiding the keywords within the webpage
77. When
making lists, it is best to ___________________.
Answers: •
make a list for each project
78.
_________________ is a virtual assistant’s primary tool for reaching and
communicating with their clients.
Answers: •
Email
No comments:
Post a Comment